Way back when, I had a small web site, Realistic Irrationality, that never really went very far. I retired it later, but decided to put the content here on brucedillahunty.xyz, for old time sake. So anything you see with the Realistic Irrationality tag, that’s where it came from.
I work in a high-demand, high-stress IT position. Our users expect things to happen right then, no matter what. I know, you’re saying “yeah, just like all users”.
Well, I thought so too, until I came to work at this place, but anyhow a co-worker and I were exchanging emails about yet another user and his current set of demands. Amazingly, he was willing to wait until after the holiday weekend (which had just started) for us to work on the issue. Her closing comment was, and I quote “I’m just happy he’s not demanding an answer tonight. I can deal with realistic irrationality.” That phrase was too much for me… it just summed up so many things in life so well.
Not sure what we’ll do with it, but we had to own it 🙂
1. showing awareness and acceptance of reality
2. practical or pragmatic rather than ideal or moral
3. (of a book, film, etc.) depicting or emphasizing what is real and actual rather than abstract or ideal
4. (Philosophy) of or relating to philosophical realism
irrationality, irrationalism n
1. the state or quality of being irrational
2. irrational thought, action, or behaviour
Collins English Dictionary – Complete and Unabridged © HarperCollins Publishers 1991, 1994, 1998, 2000, 2003
So, from the viewpoint of this web site, the word realistic really refers to a combination of meanings encompassed by definitions 1 and 2 above.
Showing awareness and acceptance of reality in a practical and/or pragmatic way. This is something that apparently a lot of people just don’t grasp. We’ve all been there… users call and expect the world, who cares that it is patently impossible. Users that make statements that have us biting our tongues trying to to laugh. Other support technicians or “professionals” that miss the obvious (we’ve all been there… don’t be too quick to laugh).
Some users understand that we may have personal lives and even take days off… they still want it fixed, but realize that “you know, maybe it could wait until Monday… I’m not using it this weekend anyway”. For those people, we say Thanks!